Privacy Policy
Thread Theory Plumbing LLC | Effective August 16, 2026 | V1
In short: We collect only the information reasonably needed to respond to inquiries, provide plumbing services, operate our website, process payments, maintain records, and improve our business. We do not sell personal information.
Thread Theory Plumbing LLC (“Thread Theory,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit threadtheoryplumbing.com, contact us, request service, communicate with us, or use related services that link to this policy.
1. Information We Collect
Information you provide to us may include:
Contact information, such as your name, telephone number, address, and email address.
Service information, such as the property address, requested service, descriptions of plumbing conditions, scheduling preferences, and access instructions.
Communications you send through our website, email, telephone, text message, Google Business Profile, QuoteIQ, or another service channel.
Job and transaction information, such as estimates, approvals, invoices, payment status, warranty information, photographs, and service history.
Any other information you choose to provide, including photographs or documents submitted in connection with a service request.
Payment card and similar payment information may be collected and processed directly by our payment providers. Thread Theory does not intend to store complete payment-card numbers or security codes on its own systems.
When you use our website, Wix and other technologies used on the site may automatically collect information such as:
Internet Protocol (IP) address and approximate location derived from it.
Browser type, device type, operating system, and device identifiers.
Pages viewed, referring pages, links selected, and dates and times of visits.
Cookie identifiers and similar technical information.
2. How We Collect Information
We may collect information directly from you; automatically through the website; and through service providers or platforms you use to communicate with us, including Wix, QuoteIQ, Google services, payment processors, telephone, email, and text-messaging providers.
3. How We Use Information
We may use information to:
Respond to questions and service requests.
Schedule, estimate, authorize, perform, document, invoice, and support plumbing work.
Send appointment, estimate, payment, warranty, and other service-related communications.
Process transactions and maintain accounting, tax, warranty, and business records.
Operate, secure, troubleshoot, and improve our website and services.
Understand website usage and evaluate our marketing.
Prevent fraud, misuse, safety incidents, or unlawful activity.
Comply with legal, licensing, insurance, tax, and recordkeeping obligations.
Establish, exercise, or defend legal claims.
4. How We Disclose Information
We may disclose information only as reasonably necessary in the following circumstances:
Service providers. Vendors that host our website, manage customer communications and jobs, process payments, provide accounting or analytics services, store records, or otherwise support our operations. They may use information only in connection with the services they provide to us, subject to their applicable agreements and policies.
Business and project participants. Property owners, authorized agents, property managers, general contractors, subcontractors, suppliers, inspectors, permitting authorities, insurers, or other parties involved in a requested service when disclosure is reasonably necessary.
Legal and safety purposes. Government agencies, courts, insurers, attorneys, or others when required by law or reasonably necessary to protect rights, property, safety, or the integrity of our services.
Business transfers. A purchaser, successor, adviser, or other participant in a potential or completed sale, merger, financing, reorganization, or transfer of all or part of the business.
At your direction. Other parties when you request or authorize the disclosure.
We do not sell personal information. We do not currently disclose personal information to third parties for their own cross-context behavioral advertising.
5. Cookies and Analytics
Our website may use essential cookies that help it function and optional cookies or similar technologies used for analytics, performance, embedded features, or advertising. These technologies may collect the technical and usage information described above. Where the website provides cookie controls, you can use them to manage nonessential cookies. You may also adjust browser settings to block or delete cookies, although some website features may not function properly.
6. Calls, Email, and Text Messages
If you provide contact information, we may use it to respond to your inquiry and communicate about requested or ongoing services. We will seek any consent required by applicable law before sending marketing communications. You may ask us to stop nonessential promotional communications at any time. Service-related messages may continue when reasonably necessary to complete, document, or support a requested transaction.
7. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining warranty and transaction records, meeting tax, accounting, licensing, insurance, and legal obligations, resolving disputes, and enforcing agreements. Retention periods vary according to the type of information and the reason it was collected. When information is no longer reasonably needed, we may delete it, de-identify it, or retain it as permitted or required by law.
8. Data Security
We use reasonable administrative, technical, and physical measures designed to protect information in our custody. No website, transmission method, or storage system can be guaranteed completely secure. Please do not send Social Security numbers, complete payment-card information, account passwords, medical information, or other highly sensitive information through the website contact form.
9. Your Choices and Requests
You may contact us to request access to, correction of, or deletion of personal information that we maintain about you. We may need to verify your identity and may retain information when required or permitted for legal, security, transactional, warranty, or recordkeeping purposes. You can also manage cookies through available website or browser controls and unsubscribe from promotional emails using the instructions in the message.
10. Children’s Privacy
Our website and services are intended for adults seeking plumbing services and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided information to us, please contact us so we can review and, where appropriate, delete it.
11. Third-Party Websites and Services
Our website may link to or use third-party websites, maps, payment services, customer portals, social platforms, or embedded features. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information directly to a third party.
12. Changes to This Policy
We may update this Privacy Policy as our website, services, vendors, or legal obligations change. The revised policy will display a new effective date. Changes apply prospectively unless otherwise stated or required by law.
13. Contact Us
For questions or requests concerning this Privacy Policy or our information practices, contact:
Thread Theory Plumbing LLC
Privacy Contact: privacy@threadtheoryplumbing.com
Website: threadtheoryplumbing.com